Many of us recognize the power of intent when we speak to our pets. Instead, you’ll be asking: What got them so upset? What do I have to do to get out of this situation? What’s wrong with him or her? Conversely, if a colleague is speaking with positive intent, then you will listen carefully to what they say and feel comfortable responding in the same manner. You have to be a master of your intent before you can become an effective communicator.įor example, if a colleague is speaking angrily, you will no longer pay attention to what they are saying. The body language always trumps the content when the two are in conflict.” – Nick Morgan, Power Cues. “Remember, every communication is two conversations, the spoken content and the body language.By using a tone that communicates your desire to hear what the other person is saying, you lay the foundation for trust and mutual respect.It enables people to feel relaxed and communicate in their natural style. A positive, affirming intent paves the way for open communication.Here are three important keys to keep in mind: If it is negative, it can overwhelm everything that is said and make words meaningless. If it is a positive intent, it sets the stage for productive communication. Why? Because intent is always the first thing people hear. Of the three elements of communication, we argue that intent is the most important. The underlying force behind every communication. All communication is comprised of three elements: style, intent, and content.
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